What each one handed over, how long it took, and the number it moved.
The most common way a job starts slipping, and the most straightforward to fix.
8 days
submittal turnaround, from 24
Our submittal log was three weeks behind and it was starting to show up in the schedule. Having someone own it full-time fixed that inside a month.
Marcus Devlin
Director of Operations, Volve
Different trades, different bottlenecks, the same arrangement.
Civil & Infrastructure+41%
bids submitted, same team
I was skeptical anyone remote would understand certified payroll. She had run LCPtracker for a highway contractor before. First filing went out clean and it has stayed that way.
Renata Ibarra
Controller, Stocket
Estimating Support · Since 2024
Specialty Trades+41%
bids submitted, same team
We bid about 40% more work this year with the same two estimators. The takeoff support is the whole reason. It is the highest-return hire we have made.
Tom Whitfield
President, Latch.
Operations Support · Since 2025
Residential3 wks
to a clean month-end close
Homeowner calls were the thing our reviews complained about. Now they get a person on the first call and items actually close.
Alicia Nkemdi
VP Customer Experience, Shawns
Full Back Office · Since 2024
Commercial2.5x
shop drawing throughput
What sold me was being told on the first call that we only needed one discipline, not the three I asked about. They were right.
Owen Marrow
Managing Partner, Demotive Group
Estimating Support · Since 2025
Roofing & Exteriors0
missed OAC deadlines in 12 months
Storm season used to break the office. Lead response is now under half an hour and we are not turning claims away because nobody could file the supplement.
Dwayne Petrakis
General Manager, Embreeque
Operations Support · Since 2025
Rotating automatically. Pause it, or step through with the arrow keys.
Story 1 of 6
Period, scope and method stated, so you can judge the figures.
Three concurrent interior fit-outs with one project manager each and no shared coordination. Submittal and RFI logs were maintained when someone had a spare hour, which in practice meant weekly at best. Two approvals had already reached the critical path and the owner had raised it in an OAC meeting.
Mar 2024 – ongoingA mechanical contractor declining roughly a third of bid invitations for lack of capacity. Both estimators were spending most of their day on device counts and duct takeoffs rather than pricing, supplier negotiation or scope review.
Jan 2025 – ongoingWeekly prevailing-wage filings across four awarding agencies, handled by a controller already running month-end. Rejections were costing two to three days each, and an agency audit was scheduled for the following quarter.
Sep 2024 – ongoingEach story states the sector, the engagement and how long the client has been with us. Each case study states the period and whether a figure was measured in the client's system or self-reported. Where we do not have a number, we say so instead of rounding one up.
A 30-minute call with someone who has run jobs. We will tell you which of these engagements yours resembles.